The minimum rental period is 3 days. For a 2-day rental, a penalty fee of €10–€20 applies, depending on the vehicle model.

Yes, all vehicles come with full coverage insurance. A deductible (franchise) of €150 or 10% of the total repair costs applies.

Yes, a deposit of €150 is required for each rental. It is usually collected in cash (Euros) and held until you return the vehicle. The deposit is used to cover any damage or if the fuel level is lower than upon pickup.

You may pay the whole reservation at the order (by credit card or Paypal).
We also accept a 25% reservation amount at the booking, and the remaining in cash upon arrival (or online 3 to 5 days prior to arrival). Now this system is not available online, we are working on it and the service should be available soon. For Partial payment, please contact our Car Rental Manager at: +2399908800 (or Whatsapp link below).

– Online during Booking process by Credit card or paypal
– Cash in Euros or Dobras (local currency; 25 STN = €1)
– Bank transfer (European account – free and efficient)
– Credit card (payment link available on request is system is down)
– PayPal
– Western Union

Yes, but please note that bank transfers to São Tomé must go through Caixa de Depósitos in Portugal. This means the transfer cannot be done via a mobile app alone. You will need to request a specific form from your bank for the beneficiary account and intermediary bank details.

The 25% reservation amount is non-refundable, but it can be converted into a voucher. The voucher is valid for 12 months and is transferable (so you can give it to a friend if you cannot travel).

São Tomé and Príncipe is a touristic country. All international and foreign valid driving licenses are commonly accepted.

We are a team of tourism professionals with many years of experience in São Tomé. We pool our resources to provide the best car rental experience. At Dolphin Rent-a-car, we centralize the requests, payments, and ensure smooth communication between all parties.